Customer Engineer
This is a 1099 contract role payable at $23 per hour Overview We are looking for an experienced IT Deskside Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment.
The successful candidate will have a minimum of 2-3 years of experience delivering these services in a large corporate environment and a track record of providing exceptional customer service.
General Requirements:
Perform a range of technical work activities either remotely or at the customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
Document and report on work completed to ensure compliance with Company and Customer Procedures.
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and act appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure a consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contributions.
Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.
Troubleshooting and resolving hardware, O/S, and software issues.
Imaging / Reimaging computers/hard drives.
Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
Provide face-to-face customer support, telephone support for remote users, and experience with TeamViewer, or other remote support tools.
Ongoing maintenance tasks on the company's desktop environment.
Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
Ability to understand and adhere to all company policies and work without supervision.
Dealing with 3rd parties and OEMs if required.
Experience with ticketing i.
e.
, Remedy or ServiceNow.
The Ideal Candidate:
Will be approachable, keen, and demonstrate enthusiasm and confidence when dealing with users.
Will have a can-do attitude with the ability to learn new skills.
Will be a team player with communication, influencing, and relationship-building skills.
Excellent time management and organizational skills.
Previous experience in supporting Microsoft Applications.
Previous desktop/laptop hardware and software support experience.
Knowledge of Mobile devices and hand-held devices.
Good administrative experience, attention to detail, ensures accuracy of data.
Previous experience working in a corporate IT environment is desirable.
Working knowledge of systems tools ITSM, and SNOW would be desirable.
Pay:
$23.
00 per hour Hours:
40 hours per week.
M-F 8 am - 5 pm Immediate start pending successful interview and relevant checks #ZR Recommended Skills Adaptability Administration Attention To Detail Coaching And Mentoring Communication Coordinating Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
The successful candidate will have a minimum of 2-3 years of experience delivering these services in a large corporate environment and a track record of providing exceptional customer service.
General Requirements:
Perform a range of technical work activities either remotely or at the customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
Document and report on work completed to ensure compliance with Company and Customer Procedures.
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and act appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure a consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contributions.
Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.
Troubleshooting and resolving hardware, O/S, and software issues.
Imaging / Reimaging computers/hard drives.
Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
Provide face-to-face customer support, telephone support for remote users, and experience with TeamViewer, or other remote support tools.
Ongoing maintenance tasks on the company's desktop environment.
Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
Ability to understand and adhere to all company policies and work without supervision.
Dealing with 3rd parties and OEMs if required.
Experience with ticketing i.
e.
, Remedy or ServiceNow.
The Ideal Candidate:
Will be approachable, keen, and demonstrate enthusiasm and confidence when dealing with users.
Will have a can-do attitude with the ability to learn new skills.
Will be a team player with communication, influencing, and relationship-building skills.
Excellent time management and organizational skills.
Previous experience in supporting Microsoft Applications.
Previous desktop/laptop hardware and software support experience.
Knowledge of Mobile devices and hand-held devices.
Good administrative experience, attention to detail, ensures accuracy of data.
Previous experience working in a corporate IT environment is desirable.
Working knowledge of systems tools ITSM, and SNOW would be desirable.
Pay:
$23.
00 per hour Hours:
40 hours per week.
M-F 8 am - 5 pm Immediate start pending successful interview and relevant checks #ZR Recommended Skills Adaptability Administration Attention To Detail Coaching And Mentoring Communication Coordinating Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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